On the positive side, this is a good recliner. It swivels, rocks, and reclines nicely. I picked this chair because we wanted a chair with firm (not cushioned) arm rests, a lever handle, fabric (not leather style) material, and a compact size.
On the negative side, we ran into some problems with shipping and assembly. The chair came in two separate boxes five days apart, and the tracking information we were given did not reflect this. Neither box included the screws needed for assembly, so I had to go to a hardware store to buy them separately. Then I mistakenly attached the back and lever to the chair base before connecting the arms, and I needed help from two other (very handy) people to get those parts back off so the chair could be put together correctly.
When I contacted the company for assistance, they did respond quickly and helpfully though.
